Self-Exclusion, Time-Outs and Limits at Voltrush

Player Protection Tools We Offer

At Casino Voltrush we give every account holder a set of tools to control how much time and money they spend on the site. These sit alongside the account settings and apply the moment they are switched on, with any increase only taking effect after a 24-hour cooling-off period.

• Deposit limit — set per day, week or month to cap how much can be added to the account
• Loss limit — set per day, week or month to cap net losses over that period
• Wager limit — set per day, week or month to cap total stakes placed
• Time-out — pause the account for 1 day, 1 week, 1 month or 3 months
• Self-exclusion — close the account for 3 months, 6 months, 1 year, 5 years or permanently
• Cooling-off period — any request to raise a limit only takes effect 24 hours after it is submitted

Each tool can be adjusted from the account settings, and reducing a limit is applied immediately, while increasing one always waits out the 24-hour window.

How Time-Outs and Self-Exclusion Work

A time-out is the shorter option: it locks the account for a fixed period of 1 day, 1 week, 1 month or 3 months, then reopens automatically once that period ends. It is meant for a short break rather than a permanent step, and no further action is needed to start playing again once the time-out expires.

Self-exclusion durations

Self-exclusion goes further. We let players close their account for 3 months, 6 months, 1 year, 5 years or permanently. Unlike the time-out, self-exclusion is designed as a longer or final decision rather than a short pause, and the account stays closed for the chosen period without early reopening.

Both tools sit next to the deposit, loss and wager limits in the same settings area, so a player can combine a lower deposit limit with a time-out, or move straight to self-exclusion if that is the better fit. Any decision to raise an existing limit, rather than lower it, still passes through the 24-hour cooling-off period before it takes effect.

Time-Out and Self-Exclusion Periods at a Glance

The durations below cover every option we currently offer, from a one-day pause to a permanent account closure.

In short, a time-out never runs longer than three months, while self-exclusion can be set anywhere from three months up to a permanent closure.

Account Checks That Support Safer Play

Alongside limits and self-exclusion, we apply identity checks that help keep an account tied to the right person. Verification is requested at the first of three triggers: the first withdrawal, 30 days after sign-up, or total deposits reaching AUD 2,000, whichever comes first. A passport, driving licence or national ID plus proof of address is uploaded under My Account, and the account must meet the minimum age of 18+ throughout.

The account itself is protected with 256-bit SSL encryption and two-factor authentication, so the same login that lets a player set a deposit limit or request a time-out is covered by those security layers. A pending withdrawal can also be cancelled from the Transaction History at any point before it is processed, which gives an extra moment to reconsider a payout while other limits are in place.

Taken together, these settings and checks are there so that spending, time and account access can each be adjusted independently, without needing to close an account entirely unless that is the step a player wants to take.