The Ways Voltrush Safeguards Your Personal Data

Privacy Policy at Casino Voltrush

At Casino Voltrush, we protect account data with 256-bit SSL encryption and two-factor authentication on every login. These measures secure the personal and payment details submitted when registering, depositing or withdrawing, keeping information exchanged between a player's device and our servers unreadable to third parties.

We collect the information needed to run an account safely: identity details provided at registration, deposit and withdrawal records, and the documents requested during verification. Verification is triggered at the first of three points: the first withdrawal request, 30 days after sign-up, or total deposits reaching AUD 2,000. At that stage, we ask for a passport, driving licence or national ID, together with proof of address, uploaded under My Account > Verification.

Why We Collect This Data

This information confirms that an account holder is 18+, matches the person making deposits and withdrawals, and supports the payment and bonus processes described on our payments page. We operate under a Tobique Gaming Commission licence, number 0000020, through Neptune Projects S.R.L, and the documents we request reflect the standard obligations that come with holding this licence.

What We Do With Account Information

Account and verification data is used to operate the services a player signs up for: processing deposits and withdrawals, applying welcome offers correctly, and tracking responsible gaming settings such as deposit, loss and wager limits, time-outs and self-exclusion periods. These controls are managed directly from the account and apply once set, with any increase to a limit only taking effect after a 24-hour cooling-off period.

Login credentials and two-factor authentication codes are the main safeguard against unauthorised access. We recommend never sharing login details and using a password that is not reused elsewhere, since account recovery through our sign-in page relies on the identity details already held on file.

Documents uploaded for verification are reviewed to confirm identity and address before a withdrawal is released, in line with the limits and timeframes described on our payments page. Once verification is complete, it generally does not need to be repeated for routine future withdrawals, though we may request updated documents if details on file change.

Managing Your Data and Account Settings

A few practical steps let a player keep control over the information held on their Voltrush account and how it is used day to day.

• Update personal and address details under My Account before they are needed for verification, to avoid delays at withdrawal.
• Upload a passport, driving licence or national ID plus proof of address only through My Account > Verification, the designated channel for these documents.
• Set or adjust deposit, loss and wager limits per day, week or month directly in the account, with any increase subject to a 24-hour cooling-off period.
• Use a time-out of 1 day up to 3 months, or self-exclusion from 3 months up to permanently, as detailed on our self-exclusion page.
• Cancel a pending withdrawal from Transaction History if a payment request needs to be reversed before processing.
• Contact live chat or email, available 24/7, or consult the Help Center for questions about data held on an account.